Patient Server

Overview

Crothall Healthcare is hiring immediately for full-time and part-time PATIENT SERVER positions.

• Location
  :
  Mercy One Genesis East - 1227 East Rusholme Street, Davenport, IA 52803.
  
  Note:
  
  online applications accepted only
  .
• Schedule
  :
  Part-time schedule from 4:00 pm to 8:00 pm (days may vary). Full-time schedule from 7:00 am to 3:30 pm (days may vary). For both full-time and part-time roles, every other weekend is required. Further details provided at interview.
• Requirement
  :
  Prior customer service and food service experience is preferred.
• Perks
  :
  Willing to train.
• Pay Range
  : $15.50 per hour to $17.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Summary: Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery.

• Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
• Takes patients menu selections prior to each meal.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
• Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
• Retrieves trays from patients' rooms.
• Maintains accurate and current information for each patient on assigned unit(s).
• Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
• Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
• Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Maintains a clean, sanitary working environment.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
• Utilizes equipment in performing job functions according to department's safety procedures.
• Follows facility and departmental safety policies and procedures to include incident reporting.
• Follows facility and departmental infection control policies and procedures.
• Follows the facility's protocols for Hazardous Materials and Waste Program.
• Adheres to Emergency Preparedness Program and Life Safety Program. Participates in drills, as appropriate.
• Performs other duties as assigned.

• Ability to lift and/or move up to 100 pounds.
• Computer technical skills to operate hospital systems.
• Excellent verbal and written communication skills.

• Full-time and part-time positions are offered the following benefits:
  Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

• Full-time positions also offer the following benefits to associates:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending…