Patient Information Specialist-Part-Time

The Group Obstetrics & Gynecology Specialists, P.C. Provides Pay Range

$16.00/hr - $18.00/hr

Title: Patient Information Specialist

Department: Front Office

Reports To: Front Office Manager

FLSA Status: Non-Exempt

Summary: This individual will greet, instruct, direct and schedule patients and visitors; as well as maintain records and accounts. Speaks directly via phone with patients to coordinate appointments and send to appropriate nurse triage. Inputs data from patient encounter form into the computer. Serves as a liaison between patient and medical support staff.

• Welcome patients and visitors by greeting in person or on the telephone, answering or referring inquiries.
• Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding provider of service delays.
• Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Record and collect patient charges and control credit extended to patients.
• Help patients in distress by responding to emergencies per policies and procedures.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Enhance professional growth and development through staff meetings, education programs, conferences, etc.; attend meetings and participate as required.
• Contribute to team effort by fulfilling other duties as needed.
• Work toward continuous quality improvement.
• Uphold, support, and promote all company policies and procedures.

• High school diploma or general education degree (GED).
• Preferred: 1 year related experience and/or training.
• Proficient in use of computer.
• Knowledge of medical terminology desirable.

Mid-Senior level

Full-time

Information Technology

Medical Practices