Customer Care Coordinator DVPT

Your compassion makes a difference! Experience the reward of helping others!

Kelly’s Home Medical--Davenport, a division of Care Pro Health Services, is hiring a full-time Customer Care Coordinator to join our caring and committed team!

In this role, you’ll support patients and customers with their medical equipment needs, assist with intake, and deliver top-notch customer service. Hours are Monday through Friday from 8:30 am to 5:00 pm.

Why Care Pro?

At Care Pro, you’re more than an employee — you’re an owner. As a proud employee-owned company, your contributions help shape our shared success. We’re committed to a culture of accountability, collaboration, and innovation — all in a supportive and efficient work environment.

What You’ll Do:

• Assist with patient intake and process orders for delivery, pick-up, or changes in service
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy
• Receive inventory, restock shelves, and label products in the retail area
• Answer phone calls and assist retail customers in person

What We’re Looking For:

• High school diploma or GED
• Experience in the home medical equipment field is a plus
• Familiarity with Medicare rules and insurance reimbursement (a plus!)
• Strong computer skills, including data entry, Microsoft Office, and internet navigation
• Attention to detail, efficiency, and teamwork skills

Additional Requirements:

Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

Care Pro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company.