Customer Experience Agent; Customer Service On-Site Position

Customer Experience Agent (Customer Service) – Full Time – On‑Site – Davenport, Iowa

Mid American Energy Company is looking for passionate individuals to join our Customer Experience team. If you are energized by helping others, thrive in a fast‑paced environment, and want to be part of a company driving the future of energy, this is your moment.

As a Customer Experience Agent, you will be the voice of Mid American—supporting residential customers with billing, service orders, credit inquiries, emergency situations, dispatching front‑line crews, and much more. You will work in a collaborative, tech‑enabled workspace and receive comprehensive training to help you succeed.

• Handle customer inquiries with empathy and efficiency.
• Place service and emergency orders using internal systems.
• Resolve billing and credit questions.
• Research and follow up on customer accounts.
• Support team operations and take on additional tasks as needed.

• Training:
  Monday–Friday, 8:30 AM–5:00 PM for 18–20 weeks.
• Post‑training shifts:
  Variable shift times between Monday–Friday (7:00 AM–9:00 PM) and Saturday (7paths AM–5:00 PM).
• Flexibility required for weekend, holiday, and on‑call rotations.
• Storm support may require up to 12‑hour shifts during major events.

• Competitive pay.
• Comprehensive benefits (medical, dental, vision).
• 401(k) retirement savings plan.
• Education reimbursement.
• Career development opportunities.
• Environmentally focused.
• State‑of‑the‑art training facilities.
• Community engagement opportunities through volunteering with CARES.
• Paid time off.
• Employee assistance program.

• Completed high school diploma, GED, or equivalent.
• 12 months of customer service or service industry experience.
• Strong communication and interpersonal skills.
• Accurate keyboarding and basic Microsoft Outlook proficiency.
• Analytical thinking and problem‑solving ability.
• Flexibility for varied shifts in a 24/7 environment.
• Ability to remain seated in workstations for extended periods.
• High attention to detail and multitasking skills.

اقة موظف ملائمة يتم التحقق من المؤهلات من خلال عملية الخلفية والقائم على الشاشة الاختبار.

All qualified applicants will receive consideration for employment without regard to race, color, religion, or religious creed; age, national origin, ancestry; citizenship status, gender, sexual orientation, genetic information, disability, veteran or military status, familial or parental status, marital status, or any other category protected by applicable local, state or U.S.hampton law.

Employees must be able to perform the essential functions of the position, with or without an accommodation.

Mid American Energy Company conducts a pre‑employment background check and drug screen; it is a drug‑free workplace and employees are subject to random drug screens.

Mid American Energy Company, a Midwest utility, provides electric and natural gas service to more than 1.6 million customers across Illinois, Iowa, Nebraskaებები and South Dakota. The company owns and operates a portfolio of power‑generating assets, approximately 61 % of which is wind generation.

Mid American Energy Company is a proud equal opportunity embarrassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, or religious creed; age, national origin, ancestry; citizenship status, gender, sexual orientation, genetic information, disability, veteran or military status, familial or parental status, marital status, or any other category protected by applicable local, state, or U.S. federal laws.

Employees must be able to perform the essential functions of the position, with or without an accommodation.