Teller, Customer Service​/HelpDesk

Teller at IHMVCU

IHMVCU is dedicated to supporting our members' financial well‑being by fostering engagement, aligning with their goals, and promoting continual growth.

We are seeking a member‑focused Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team.

• Actively listen to members' needs to identify, assess, and educate on solutions that may include deposit accounts, loans, and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Respond to member inquiries regarding account operation, access to services, resolving discrepancies, and balancing and reconciling, adding or reducing service features on various accounts.
• Follow all cash, dual control, and daily work documentation procedures, including balancing all work and cash drawer daily.

• High School Diploma or equivalent; additional education in finance, business, or related field is a plus.
• Relative experience in customer support, problem solving, and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with a genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail and commitment to accuracy.
• Team‑oriented with the flexibility to adapt and support various member needs in a fast‑paced environment.

Pay range: $15.00–$16.00 per hour. Final compensation determined by relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

• Outstanding training; we are committed to learning new skills and growing personally & professionally.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid time off with paid holidays.
• Life insurance.
• Paid community volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance including dental and vision.
• Flexible Spending Accounts & Health Savings Accounts.
• Employee Assistance Program (EAP).
• Access to fitness center.

• Standing:
  Remaining upright on the feet for sustained periods.
• Walking:
  Moving about on foot to accomplish tasks, especially for long distances or moving from one work site to another.
• Talking:
  Expressing or exchanging ideas by means of the spoken word; activities where detailed or important spoken instructions must be conveyed accurately, loudly, or quickly.
• Hearing:
  Perceiving sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch:
  Picking, pinching, typing or otherwise working, primarily with fingers rather than whole hand or arm, applying pressure to an object with the fingers and palm.
• Lifting Demands:
  Up to 50 lbs.
• Visual Demands:
  Visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection of small parts, and using measurement devices.

$15.00 – $16.00 per hour