Service Advisor​/Writer

Join to apply for the Service Advisor/Writer role at Campers Inn RV

Davenport, IA

Campers Inn RV is looking for a Service Advisor/Writer
. This role works with customers to schedule service work and communicate any additional service needed.

At Campers Inn RV, we’re more than a dealership— we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward‑thinking ideas and positive change. We are proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966, Campers Inn RV has grown into the Nation’s Largest Family‑Operated RV Dealership, with nearly 50 locations in over 20 states. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RV Business as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

• Ongoing career development opportunities: specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full‑time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

• Identify RV problems and services by listening to customers’ descriptions of symptoms
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customers’ payments, including deductibles
• Prepare repair orders (RO)
• Handle customer complaints and maintain high customer satisfaction standards
• Periodically check on the progress of the vehicle during servicing and contact customers as needed to keep them up to date with their RV’s status

• Education:
  
  High school diploma or equivalent is required
• Experience:
  
  A minimum of one year’s RV service experience preferred
• Abilities:
  • Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
  • Ability to work flexible hours, as required, including evenings and weekends
  • Ability to multitask in a fast‑paced environment
  • Reliable and strong work ethic
  • Commitment to superior customer service
  • Ability to work independently as well as on a team
  • Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
  • Ability to safely handle solvents and chemicals
  • Ability to move RVs of various sizes
  • Ability to reach above shoulders and lift a minimum of 50 pounds

Campers Inn RV is proud to be an Equal Opportunity Employer and Drug‑Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.