Team Lead, Customer Service​/HelpDesk

Team Lead

Join to apply for the Team Lead role at Baseline Fitness.

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight to ensure all staff provide a great customer experience.
• Perform front desk related tasks: answering phone calls politely, taking information calls, assisting member check‑ins, sign‑ups, cancellations, and updating member account information.
• Present a gym tour to potential members.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Help oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts and train team members on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports.

• Customer Service: communicate and interact with customers in a way that exceeds their wants and needs.
• Listening: actively listen, empathize, and solve problems.
• Problem Solving: recognize, define, analyze problems and encourage alternative solutions.
• Diplomacy: demonstrate tact and skill while using appropriate behavior and language.
• Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program (cost‑effective programs).
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.

Mid‑Senior level

Full‑time

Information Technology

Wellness and Fitness Services

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.