Relationship Banker

Join to apply for the Relationship Banker role at Old National Bank
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Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, our regional powerhouse is deeply rooted in the communities we serve. We help clients achieve their goals and dreams while remaining committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals to join our team.

In return, we offer competitive compensation, a comprehensive benefits suite—including medical, dental, vision, 401(k), continuing education, and an employee assistance program—and a variety of impact network groups that promote diversity, inclusion, and community engagement.

The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Key duties include retaining and deepening existing relationships through cross‑selling and new business development, referring clients to product partners (mortgage, investments, small business, treasury management, merchant services, private banking, wealth management, commercial), educating clients on digital solutions, providing account servicing and maintenance, resolving service issues, and processing transactions.

Relationship Bankers are also active in their communities through outreach and service with community organizations.

$17.00 /hr – $27.50 /hr. The base salary range is applicable to all levels of the role across the United States. Actual offers vary by responsibilities, skills, experience, education, and geographic location.

• Consult with clients to uncover needs, educate, and advise on product and service alternatives aligned with their financial objectives.
• Cross‑sell products and services and refer to business product partners to meet client needs.
• Maintain contact with the client base through periodic proactive touch points ( onboarding, service follow‑up, etc.).

• Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events.
• Maintain well‑developed knowledge of all products and services and apply that knowledge to understand and fulfill client needs.
• Proactively seek coaching to develop service and sales skills and share knowledge and best practices to enhance the team’s performance.

• Resolve moderate to complex customer maintenance or client service problems using available resources and cross‑department collaboration.
• Maintain and demonstrate in‑depth knowledge of the different banking channels and educate clients on emerging technology and digital solutions.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Follow fraud prevention procedures and attend ongoing training to stay up‑to‑date on evolving fraud tactics.

• Communication – apply active listening skills and use questions to understand the client’s situation, needs, and desired outcomes; adapt communication style to accommodate individual preferences.
• Collaboration – seek, develop, and maintain trusted relationships with others to achieve business goals; share knowledge, information, ideas, and suggestions to accomplish mutual objectives.

• Drive and Execution – achieve established goals, overcome obstacles, and continuously learn; focus on alternate strategies and increased effort to achieve results.
• Problem Resolution/Decision‑Making – identify root causes with minimal oversight, incorporate input from multiple sources, and make sound decisions based on a blend of analysis, wisdom, experience, and judgment.

• Client Leadership – prioritize the client, continually seek firsthand client information and perspective, and use insights to shape behaviors and actions.