Front Desk Staff

Job Overview

The Front Desk associate is the face of our service with the properties we support. They are responsible for consistently interacting with both residents and guests, while upholding excellence in customer service delivery. May work independently and without direct supervision.

• Answers telephone properly, and messages are handled courteously, accurately and in a timely manner.
• Responsible for a cash drawer.
• Adhere to Cash Handling Procedures.
• Addressing the open calls in the system. Once calls are handled clerk must close them in the system.
• Be able to work under pressure.
• May receive, classify, and route incoming mail.
• Answer all resident inquiries related to Association payments.
• Receive and process a variety of payments from residents in accordance with our Standard Operating Procedures.
• Operate office equipment (computer, fax, copier, and/or other office equipment).
• Ensure closing procedures are followed daily.

• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast‑paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision‑making ability.
• Excellent customer service skills.
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations.

• Ability to work under usual office conditions.
• Ability to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• Physical demands include ability to lift up to 50 lbs.
• Ability to detect auditory and/or visual emergency alarms.

• Monday‑Friday 8:00am – 5:00pm
• Property specific perks (free access to gym, swimming pools).

As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

$16.00 Hourly

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national; we will respond in accordance with Local Law 144, within 30 days.