Front Desk Specialist

Description

At Holiday Inn Club Vacations, we believe in strengthening families and look for people who exhibit courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you?

If so, we’re looking for you.

The Front Desk Specialist is the primary front‑of‑house contact, managing guest check‑ins, folio transactions, and check‑outs while running daily reports. They support the Marketing Face‑to‑Face team by assisting guests with information and room assignments, and serve as the technical expert for the business center and resort Wi‑Fi to ensure excellent first and last impressions.

• Growth Opportunities & Stability
• 401(k) Retirement Plan
• Comprehensive Benefits – Medical, Dental, and Vision Plans
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Exclusive Discounts through IHG, the company perks website, and FREE Vacation Points with ClubGO

Facilitates the overall guest experience from check‑in through check‑out, handling complex tasks such as room changes, inventory moves, and folio adjustments as needed. Creates and issues keys while ensuring the safety and security of all owners and guests.

Ensures every interaction exceeds owner and guest expectations. Responds to all guest inquiries and, if unable to provide an expert answer, directs the guest to the appropriate resort personnel. Identifies needs and promptly addresses owner/guest concerns with urgency and professionalism to ensure satisfaction.

Maintains responsibility for the house bank, including cash handling, end‑of‑day receipt reporting, and cashing owner/guest checks. Calculates visit verifies customer credit, and determines payment methods for accommodations.

Coordinates with Housekeeping and Facilities as needed to expedite unit servicing.

Performs other duties as assigned.

High School Diploma or GED equivalent

Customer service experience preferred

Proficient in MS Office

Commitment to providing outstanding customer service

Ability to quickly learn and effectively use property management applications

Ability to establish and maintain positive working relationships with co‑workers and leaders

Strong problem‑solving skills

Ability to see tasks through to completion

Excellent organizational skills

Excellent verbal and written communication skills; fluent in English

Must have open availability, including weekends and holidays

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.