Director, Claims Operations; Auto Physical Damage & Appraisal

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

138,

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

20%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

We’re looking for a Director, Claims Operations (Auto Physical Damage & Appraisal) to join our growing team!

As a Claims Director, you will have a big impact on the achievement of overall regional objectives and initiatives with a strong focus on the expansion of the Auto Property Damage Adjusting and Auto Appraisal teams. You will work collaboratively with the claims leaders to ensure quality claims management is in line with company standards. The successful candidate will also be responsible for driving performance, employee engagement, efficient and effective work processes, quality service and ensuring a positive claims journey.

The Claims Director reports to the Vice President, Atlantic Claims and is a key member of the Atlantic Claims Management Team.

This position can be based in any of the following Atlantic offices:
Dartmouth NS, Dieppe NB or St. John’s NL.

• Create and communicate vision for the team in support of the Atlantic Auto team vision and engage employees in the outcome.
• Lead and motivate a large team of employees, including Claims Managers and Unit Claims Managers.
• Lead, engage and inspire the team - develop opportunities for career pathing; identify and develop emerging leaders; direct and assist managers with the creation and achievement of employee engagement action plans.
• Oversee the recruitment and development of staff in the department.
• Participate in the establishment of objectives included in the business plan and implement required structures in order to realize regional claims objectives in line with business strategies and to support Intact Financial Corporation’s key priorities.
• Develop departmental objectives within Operations (including Total Loss, Telephony, Cycle time and Salvage). Clearly conveys all such goals, action plans and status updates to managers and employees.
• Establish and refine best practice workflows. Establish procedures and communication plans with the other leaders to ensure that workflows and business practices are executed consistently and accurately in all regional offices.
• Prepare and follow up on operational budgets by setting expense ceilings in line with targets.
• Develop and implement strategies and tactics to achieve our overall…