Allocations Officer

Repairs and Servicing Coordinator

Dartford

Salary £28,000 - £33,000 per annum

Must have experience with tenants

This is office based role

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the industry.

We supply candidates from executive to operative level and are currently working with a contractor who are looking for a Repairs Coordinator in Dartford

About the role..

• Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner

• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.

• Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.

• Daily allocation of workload to engineers on our System

• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal

• Review and monitor progress of works and book in further works.

• Providing quotes, updating, and closing jobs and making sure jobs are financially complete.

• Invoicing jobs to correct Clients.

• Distribution of gas and electrical certification to clients as required.

• To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.

• To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.

• Ensure adequate and clear job notes and instructions are provided.

• To Update clients and customers via emails and portals such as Fix Flo and CRM

• Effective dairy management and utilisation

• Prioritise allocation of emergency and vulnerable tenant jobs

• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers

• Reaching KPIs and SLAs in line with business contracts

• To build and maintain professional working relationships with those inside and outside of the business.

• Other duties as required to meet the needs of the company.

About you…

• IT Literate

• Customer Service

• Maintenance sector terminology

• Housing experience

• Driving license preferred unless live locally

If you are interested in this job with Abbie Burrows, please apply or call (phone number removed) for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

INDAB