Network Operations Supervisor – M25

As a Network Operations Supervisor, you will support the safe delivery of Network Operations activities within your allocated area of the M25 network. Your leadership will help ensure that planned and reactive operations run smoothly, challenges are resolved quickly, and performance targets are consistently met.

You will lead a team of Incident Support Unit (ISU) Operatives, Emergency Response Team (ERT) Operatives and, at Dartford only, Recovery Operatives. You will promote a safety‑first culture, ensuring that teams are well briefed, working efficiently, and equipped with the correct resources.

You will also support the delivery of inspection regimes, maintaining high standards of work across all activities, and contribute to incident management as the Bronze Command on the network.

Your effective leadership and focus on continuous improvement will directly contribute to the long‑term success of the M25 network, ensuring it remains safe, resilient, and well maintained.

This role will have direct reports across ISU, ERT and Recovery Operatives (Dartford only).

• Manage on‑site teams, including all ISU, ERT and Recovery Operatives.
• Carry out litter surveys, gate stops and safety tours.
• Supervise the delivery of planned and reactive works, ensuring high standards, efficiency, and timely completion.
• Update the Maintenance Management System with all relevant work activity data.
• Ensure sufficient resources are in place to deliver operational requirements.
• Support the development and implementation of RAMS and procedures.
• Prepare and deliver daily work briefings on methodology, hazards, risks and control measures.
• Deliver detailed shift debriefs to identify issues and embed lessons learned.
• Support accurate use of data devices for reporting and record‑keeping.
• Oversee routine vehicle checks, driving record accuracy, and defect reporting/rectification in line with CPS procedures.
• Manage day‑to‑day people activities including performance monitoring, absence, overtime and annual leave.
• Support team development through feedback, coaching and training.
• Manage rotas to ensure adequate staffing.
• Promote continuous improvement and encourage teams to identify opportunities to enhance performance.
• Support sustainability objectives by ensuring activities align with environmental best practice and long‑term CPS goals.

• SMSTS/SSSTS.
• Experience in highways maintenance operations or similar transferable experience.
• Team leadership and performance management experience.
• UK Driving Licence.

This role follows a 4‑on, 4‑off shift pattern, rotating equally between four day shifts and four night shifts.

• Inspiring :
  Champions curiosity and continuous improvement, role modelling change and managing risks to achieve project outcomes.
• Energising:
  Role models positive and energised project focussed attitudes towards and continuous improvement.
• Challenging : seeks and advocates improvements to add value and drive continuous performance.
• Challengeable :
  Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.
• Influencing :
  Builds commitment and consensus, and role models CPS leadership behaviours to deliver our goals.

Why Work for Us?

At Connect Plus Services (CPS), you’ll be part of a world-class team maintaining and operating the M25, Europe’s busiest motorway. As a joint venture between Balfour Beatty, Atkins, and Egis, we play a vital role in keeping millions of journeys moving safely and efficiently.

A Career Like No Other

Working on the M25 offers unrivalled experience, challenges, and opportunities that no other highways project can provide. You’ll be exposed to cutting-edge technology, large-scale infrastructure, and complex engineering solutions, making every day dynamic and rewarding.

Long-Term Stability & Growth

With 15+ years remaining on this project, we offer career stability, professional development, and progression opportunities. Whether you’re looking to build new skills or take the next step in your career, we invest in your growth.

A Supportive & Inclusive Team

At CPS, your contributions matter. We foster a diverse, inclusive,…