Team Leader, IT​/Tech

Job title

Team Leader (Out of Hours)

We’re currently looking for a Team Leader to manage our Out of Hours team. The role is 37.5 hours per week, working a shift pattern across 7 days per week.

• Coaching and developing a team of customer service advisers to deliver excellent customer service
• Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root‑cause analysis of any trends identified to improve the customer experience.
• Drive employee engagement
• Ensure all KPIs are met
• Hire, train, assign, direct, and evaluate staff

• Self‑motivated with the ability to think ahead
• Excellent time management and prioritisation skills
• Ability to train and develop team members to achieve stretch results in a fast‑paced environment
• Excellent communication skills, able to relay information appropriately at all levels and to avoid and deal with conflict
• Flexibility and resourcefulness

Capita Local Government has many close, long‑standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services. We know that technology can help transform public services and to do that requires investment and innovation – and we’re working to develop new approaches here.

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Customer first, always. Fearless innovation. Achieve together. Everyone is valued.

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email rea or call and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPS

At Capita, we use technology, including AI‑enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI‑assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Home‑Based – G , United Kingdom

Full time

Permanent