Part Time Hotel Receptionist

Rowhill Grange Hotel & Utopia Spa

Apply for this job. Part Time Hotel Receptionist. Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
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£14,285.70 per annum + monthly service charge payment
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• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels;
Discounted hair treatments at our two Utopia Spas;
Discount off all food & beverage at all hotels;
Discount of individual treatments booked in our two Utopia Spas;
Discount on retail products in our two Utopia Spas;
Refer a friend staff recruitment scheme. In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clock house banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining, with sunny outside terraces for summer service outdoors.

Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

• 3 days 22.5 hrs per week including weekend shifts
• A mixture of early shifts 7.30am to 3.30pm weekdays and 8am-4pm weekends, and late shifts 2pm to 10pm
• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling – both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guest’s.
• Organised and good attention to detail
• Accurate data entry and computer work

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