Customer Representative

Overview

At Nationwide, a Customer Representative role involves supporting customers with our services across channels. From transactions at the till and allocated time handling inbound calls, to supporting product applications through digital sales, the role provides first-class service in person, via phone and online. Training will be provided.

It is an important role within the branch, and we are the gateway to protecting and looking after our members, working closely as a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phones.

We are looking for future talent in the Dartford/Bexleyheath (Kent/Greater London) area. We will be conducting interviews to build a talent bank in this location. We will consider both full and part-time applications; for a part-time role the salary will be pro rata.

You’ll need to be within a 45 minute commute of the branch you’re applying to work in. While major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. If the location you’re considering is outside the 45 minutes, please check our other vacancies that are closer to you.

Training will be based virtually in-branch.

Your training pathway is designed to ensure you are successful in your role, and the first 3 weeks are important to your career journey with us. Within those first few weeks, no holiday is requested.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top-up payment of £2,093 per annum, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path  a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us, supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

Once we’ve received your application successfully, we will invite you to the first stage; our online assessments. Within a few hours you’ll receive a link to your unique candidate hub where we’ll ask you to complete some online assessments within 48 hours of applying; these include a Situational Judgement Test, checking and numerical assessments – all focused around what’s important to us in a member facing role at Nationwide.

In your candidate hub you’ll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it’s like to work here at Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but…