Operations Assistant

Shicken Foods is a growing food and beverage company committed to delivering high-quality products and reliable service to our customers. We work closely with suppliers, partners, and clients to ensure smooth operations from sourcing and production through to distribution and fulfilment. With a strong focus on efficiency, compliance, and customer satisfaction, Shicken Foods operates in a fast-paced environment where teamwork, organisation, and attention to detail are essential.

As we continue to grow, we are looking for a dedicated Operations Officer to support our cross-functional administrative and logistics activities.

The Operations Officer is a cross-functional role bridging Administration and Logistics. This position supports the day-to-day operational activities of the business, including order processing, supplier coordination, inventory control, documentation management, and customer and supplier communication.

This is a full time onsite role based in Dartford.

• Receive, process, and manage customer purchase orders accurately and in a timely manner.
• Manage supplier quotations and verify supplier invoices against approved quotations.
• Maintain and update client account information and records, including certificates, business names, contact details, and other relevant documentation.
• Control and monitor stock inventories, including raw materials and finished products (in/out and in transit).
• Review daily paperwork at the close of business to identify and confirm any mass production activities.
• Liaise with customers and suppliers via email and telephone, providing customer support and coordinating supplier bookings.
• Assist the online team with packing orders when required.
• Develop and maintain knowledge of the food and beverage industry, including products, processes, and compliance requirements.
• Provide general administrative support and assist with ad-hoc duties as required.

• Perform stock reconciliation to ensure inventory accuracy.
• Conduct due diligence paperwork checks to ensure compliance and completeness.
• Reconcile finished product records against production and inventory data.
• Strong organisational and time-management skills.
• High attention to detail and accuracy in data and record management.
• Ability to work across administrative and logistics functions.
• Strong written and verbal communication skills.
• Ability to liaise professionally with customers and suppliers.
• Proficiency in office systems and basic inventory/order management tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• 25 days annual leave including Bank Holidays
• Company pension scheme
• Company events

Please note that this company is unable to provide visa sponsorship immediately. Therefore, applicants requiring sponsorship now or within 1 year should not apply.