Branch Administrator

Join to apply for the BRANCH ADMINISTRATOR role at Ernest Doe & Sons Ltd

Join our established team in Dartford, Kent as a Branch Administrator, where you’ll play a key role in supporting the Branch Manager and ensuring the smooth day-to-day running of branch operations. This is a varied and fast-paced role that involves providing top-tier administrative support and maintaining effective communication between customers and internal teams.

• Act as Personal Assistant to the Branch and Sales Manager
• Manage incoming calls and maintain the branch switchboard
• Serve as a first point of contact for customer enquiries
• Provide administrative support across departments as needed
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate records and ensure data is kept up to date
• Update the sales database regularly
• Support the sales team during events and trade shows
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• High level of accuracy with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented

• Start Date:
  
  Immediate, but subject to replacement of existing role if successful
• Hours:
  
  40 hours per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch)
• Salary:
• ompetitive, dependent upon experience, plus bonus
• Benefits: 32 days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, flu jabs and employee referral scheme.