Shift Manager

Company Description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

To achieve objectives in terms of operational, compliance, financial, customer service and HR tasks and responsibilities, through effective management of employees, maintenance of company operating standards and ISO operating procedures specific to their own areas of accountability.

The purpose of the ‘Shift Manager’ job role remains the same but shall be split into 5 focus areas;
Sortation, Dispatch, Customer Experience, Collection Experience, PM Operation.

Each Shift Manager shall have a designated area of responsibility set out as per the job description, although may be required to carry out additional duties to support the depot.

All Shift Managers are able to carry out all duties contained within the respective Shift Manager job descriptions and could be asked to undertake any of the 5 focus areas as part of the contracted Shift Manager role.

• CAD scan - Ensure all parcels entering the depot are accounted for with the correct scan, management of GOH to include daily scanning.
• Unload - Throughput, no reads, multi-read and dump chute targets all being met (In automated sites). Cluster ASOS/M&S depots to unload parcels for feeder depots in a timely manner and ensure that the further distance depots are serviced first.
• Sortation IT usage - Responsible for ensuring effective and full use of all AM systems and procedures such as Lydia/Voice & Depot Sorter in compatible parcels, smalls, non comms and dump chute.
• AM Productivity - PPMH target, agency usage, holiday planning, AM cost KPI. Parcel security - Small sort scanning target, AM security searches, damaged parcels processing.
• Site Security - Fire doors, main gate access, turnstile access, s. Warehouse Operative Engagement - Responsible for VOE response rate and score, BUZZ surveys (responses and corrective actions), Mercury, 1-2-1s, Team talks.
• Staff operational training - Ensure that all staff are fully trained and kept up to date with new training and annual training sign off's.
• H&S processes - SM daily H&S checks, covid mask compliance, near miss reporting, depot housekeeping, depot equipment defect reporting, H&S inductions (employed & agency).
• Transport - Linehaul key control, daily padlock return (where applicable), forklift truck defect reporting.
• Health & Safety - Demonstrate a positive attitude towards safety, leading by example to encourage safe behaviours in others. Monitoring compliance with health and safety related information, instructions & training; enforcing correct use of control measures and taking appropriate action if standards are not met.
• Carry out such other duties as may reasonably be requested by the management team.

• Service Targets - Ensure that all routes are planned to meet the business targets on All Service, Premiums, Precise, Collections and ETAs.
• Parcel Presentation - Control and management of chute saturations, depot sorter chute balance, parcels found on route, block stacking.
• Dispatch planning - Core route target, POD rota, management of external resource, floor layout/bay allocation, matrix efficiencies (daily amendments), zero service exceptions to be signed out.
• Dispatch productivity - Bolt, depot clear, SPR and stop cost targets all being achieved.
• Dispatch IT usage - Full use of Voice/Lydia on chutes by operatives, routes online, quantum planning (to include minimal quantum movements) driver profiles, route profiles.
• MRF/ODF/…