Customer Service

Customer Service Advisor

Location:

Darlington, DL1 4YB

Pay Rates: £13.95 per hour

Contract:

Temporary contract until 30th June 2026

Start Date:

March

Hours:

Monday-Friday, 37.5 hours (shifts between 08:00-18:00)

Training:
Full training provided

We're looking for motivated and customer‑focused individuals to join our clients service team supporting BT Business. If you enjoy problem‑solving, delivering exceptional service, and working in a fast‑paced environment, this is an excellent opportunity to develop your skills with full training and great career prospects.

What you will be doing

You will play a key role in delivering a first‑class experience to business customers by:

Handling all customer interactions via phone, email, and webchat within agreed service levels.
Processing requests for new or additional services accurately and efficiently - aiming to "get it right first time".
Taking ownership of each customer interaction and representing BT professionally.
Meeting personal performance targets including activity levels, schedule adherence, and accuracy.
Interpreting customer contracts and applying this understanding to day‑to‑day requests.
Building strong relationships with internal and external stakeholders.
Being flexible to cross‑train across different service areas as required.
Supporting the wider team with additional tasks when needed.

What skills you'll need

Ability to thrive in a dynamic, fast-paced environment.
Clear and professional communication skills (written and verbal).
Strong problem‑solving, questioning, and diagnostic abilities.
Excellent attention to detail and active listening skills.
Ability to build and maintain working relationships across the business.
Understanding of customer contracts and service expectations.
Confidence in decision‑making within policy, process, and business rules.
Solid business knowledge of tariffs, services, devices, and processes (or willingness to learn).Experience

We're looking for someone with proven experience in a customer‑facing role, ideally in a service‑driven environment. You should also have:

Confidence working independently and making informed decisions.
Ability to adapt quickly to change and promote new products/services.
Experience building effective internal and external networks.
Awareness of BT propositions and systems (desirable).
High level of PC competency.
A positive, "can‑do" attitude and a commitment to delivering excellent service.

Rewards & Benefits

Competitive pay (plus overtime opportunities)
Full paid training

Career development pathways
Access to the Blue Arrow Training Portal
Auto‑enrolment pension scheme
28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and experiences. We're committed to building a team that reflects the diversity of the society we serve.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people