Customer Success Administrator

Enterprise Customer Experience Administrator

Cala Consulting is recruiting on behalf of a growing technology business for an Enterprise Customer Experience Administrator to support a portfolio of enterprise clients and coordinate installation and order management activities.

This is a key operational role where you will act as the link between customers, engineers, depots, and internal teams to ensure smooth delivery of installations and a high standard of customer service.

The successful candidate will be highly organised, proactive and comfortable working in a fast-paced operational environment.

Key Responsibilities

Enterprise Operations

• Process enterprise customer orders accurately in line with internal procedures

• Coordinate with scheduling and stock teams to ensure availability aligns with installation schedules

• Release approved orders to the warehouse for dispatch, ensuring correct documentation

• Support the investigation and resolution of customer support tickets alongside service teams

• Track customer orders from placement through to delivery

• Provide timely updates and respond to customer queries professionally

• Raise and escalate support issues to the appropriate internal teams

Installation & Operations Coordination

• Contact depots weekly to confirm installation schedules and identify potential issues

• Maintain daily installation reports, recording progress and highlighting any issues

• Communicate installation changes or cancellations to depots and engineers

• Attend operational meetings to review installations and identify improvements

• Escalate vehicle availability or scheduling issues promptly

• Monitor internal communication channels to identify and resolve issues in real time

Skills & Experience

• Strong written and verbal communication skills

• Excellent organisation and attention to detail

• Ability to manage multiple priorities and stakeholders

• Confident using systems, order management tools and collaboration platforms such as Microsoft Teams

• Strong administration and reporting skills

• Proactive problem-solving mindset