Inside Sales Representative

Overview

Rawson ICD, A Relevant Industrial Company

This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.

The Inside Sales person is responsible for overall customer care and acting as a liaison in problem solving research and resolution. Each member of our team is responsible for providing call resolution to customers and suppliers, and establishing customer satisfaction and loyalty. This position is entry-level customer care and handle transactional front-line service requests. These requests may be either by phone, email, or fax;

and include taking and keying orders, providing quotes, researching item availability requests, answering pricing questions, entering returns and credits, and ordering replenishment parts.

Responsibilities include but not limited to:

• Ability to receive and process orders via telephone, email, and fax
• Provide order status and pricing information to customers
• Understanding of basic product and services
• Provide technical specification and recommendations
• Develop and establish a professional relationship with vendors to meet the customer’s needs
• Ability to identify problems and provide solutions
• Understanding of basic problem escalation procedures

• Extensive phone communication experience in a Customer Service environment
• Minimum 2 - 3 years’ experience in Instrumentation, Automation, & MRO Products, preferably for a distributor
• Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook
• Purchasing, sourcing, or replenishment experience preferred
• Strong written and oral communication skills