Floating Teller​/CSR

Job Details

Job Location:

Orange Beach Branch - Orange Beach, AL 36561

Position Type:
Full Time

Education Level: High School Diploma/GED

Job Shift: Day

Job Category:
Banking

At Bryant Bank, we strive to provide legendary service to our customers. The Floating Teller/Customer Service Representative (CSR) supports multiple branches by performing essential banking transactions, delivering exceptional customer service, and assisting with a variety of financial services. This dual-role position plays a critical part in daily branch operations, fostering customer loyalty, maintaining accurate records, and identifying opportunities to enhance the customer experience.

Flexibility to travel between branches as needed is required.

• Receive and process deposits, withdrawals, and other financial transactions with accuracy.
• Cash checks, disburse funds, verify signatures, validate identification, and ensure compliance before processing.
• Enter all transactions into the bank’s recordkeeping system and issue receipts.
• Maintain appropriate cash levels and balance cash drawers at the end of each shift.

• Provide exceptional service by addressing customer inquiries, resolving issues, and responding to concerns professionally.
• Build and maintain constructive relationships with customers and colleagues.
• Conduct customer needs assessments to match products and services with financial goals.
• Handle complaints, negotiate solutions, and resolve disputes effectively.

• Identify opportunities to promote and recommend bank products, services, and programs.
• Open new accounts, assist with financial transactions, and support sales initiatives.
• Educate customers on the use of bank products, services, and digital tools.

• Ensure all transactions and processes comply with banking laws, regulations, and internal policies.
• Maintain secure and organized work areas, protecting negotiable instruments and confidential customer information.
• Use sound judgment to evaluate information, detect potential risks, and elevate issues when necessary.

• Provide coverage and support across multiple branch locations based on operational needs.
• Support branch operations by collaborating with team members and performing other duties as assigned.

Knowledge/Skills/Abilities:

• Customer Service Expertise:
  Knowledge of customer service principles, including needs assessment, meeting quality standards, and evaluating satisfaction.
• Mathematical Reasoning:
  Ability to perform basic math accurately for transaction processing.
• Attention to Detail:
  Strong accuracy in handling cash, verifying information, and maintaining thorough records.
• Communication:
  Clear and effective verbal and written communication skills.
• Organizational & Time Management:
  Ability to prioritize, plan, and complete tasks efficiently.
• Integrity & Dependability:
  Consistently ethical, reliable, and responsible.
• Relationship Building:
  Ability to establish and maintain cooperative working relationships.

Competencies:

• Accountability: Accepts individual responsibility for personal work performed;
  Has basic awareness of performance expectations associated with serving customers and utilizing resources;
  Performs duties and position with limited guidance.
• Collaboration: Works with project team members to summarize progress in preparation for briefings;
  Volunteers to assist others with excess work;
  Contributes to group discussions.
• Customer Service: Exchanges information appropriately with customers and co-workers;
  Resolves problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person;
  Asks for guidance in difficult situations.
• Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers;
  Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level;
  Occasionally seeks guidance from others…