Hospital Unit Support Specialist, AM; EastPointe

Hospital Unit Support Specialist, AM (EastPointe)

EastPointe Hospital is a private, free-standing psychiatric hospital for adults and adolescent males (ages 12–18) located in Daphne, AL. The goal is to stabilize psychiatric symptoms and prevent commitment. Adults and/or adolescents admitted to EastPointe have exhibited life‑threatening, destructive or disabling behavior or symptoms.

• Review documentation for any improper corrections, missing signatures, dates, times, etc. and monitor for completeness.
• Return incomplete documentation to the program supervisor.
• Key billing information daily from the DSR into the CSM system appropriately.
• File documentation in the appropriate section of the consumer’s records as needed.
• Complete administrative review when needed.
• Perform basic clerical functions.
• Complete census maintenance daily accurately and completely, including the “head in the bed check” completed at midnight.
• Complete compliance checklists daily.
• Make copies and fax information as needed and check fax regularly.
• Assemble charts and check records for availability of forms.
• Notify nurses of e‑signature changes.
• Upon admission, access and print medication lists and medical checklists for active consumers and place on charts.
• Notify applicable staff of emergency situations appropriately and timely.
• Ensure the cleanliness and orderliness of the units.
• Assist with pulling and locating charts and with other requests.
• Maintain the chart tracking (charge‑out) system.
• Ensure all charts are accounted for and filed on the chart rack at the end of each shift and all signatures obtained on progress notes/orders.
• Distribute office supply orders for the unit and place supply orders with the administrative assistant as needed.
• Access labs daily, print reports and place on appropriate charts for review.
• Ensure unit/nursing supplies are maintained at appropriate levels.
• Keep dietary informed of admissions and print dietary tickets as needed.
• Ensure that all unit copiers are working properly and report issues to IT.
• Assist with facilitating hospital phone time in a professional, organized, and quiet manner.
• Serve as the back‑up for the Admission Support Specialist if necessary.
• Complete “head in the bed checks” when the Admission Support Specialist is unavailable.
• Support Front Desk Support Specialist as needed.

• Pull mail.
• Run census.
• Check for weekend admissions.
• Check all room assignments.
• Discharge packets for receiving facilities including psychiatric evaluation, H&P, labs and X‑rays.
• Do not leave without letting nurse know.

• Seek supervision and consultation as needed.
• Accept and employ suggestions for improvements.
• Actively work to enhance skills.

• Treat consumers with care, dignity, and compassion.
• Respect consumers’ privacy and confidentiality.
• Be pleasant and cooperative with others.
• Work in a cooperative manner with other AltaPointe employees.
• Assist consumers and visitors as needed.
• Personal values do not inhibit ability to relate and care for others.
• Be sensitive to the consumer’s needs, expectations and individual differences.
• Be gentle and calm with consumers, families and others as appropriate.
• Work proactively to problem‑solve issues for family and consumers prior to involving supervisor or program management.
• Utilize hospitality skills as the facility representative during all consumer and guardian encounters.
• Courteous and respectful toward consumers, visitors, and co‑workers.

• Actively participate in performance improvement activities.
• Actively participate in AltaPointe committees as required.
• Complete assigned tasks in a timely manner.
• Follow AltaPointe policies and procedures.

• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork.
• Lifting and carrying up to 15 pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking…