Senior Principal Consultant - Site Reliability Engineering​/DevOps Lead

Overview

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Job Description - Senior Principal Consultant - Site Reliability Engineering/Dev Ops Lead (INS
031378)

Senior Principal Consultant - Site Reliability Engineering/Dev Ops Lead - INS
031378

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory
, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI
, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

• Inviting applications for the role of Senior Principal Consultant - Site Reliability Engineering/Dev Ops Lead.
• Drive Enterprise Initiative projects for the client across multiple departments and ensure timely execution.
• Manage project activities including project management, process diagnostics, issue escalation, transition/handover planning, and driving process improvement using ITIL, LEAN, Six Sigma tools and methodologies.
• Lead the provision of cloud technology-based products and services to regional and global clients; manage cloud implementation programs of different technology products.
• Develop and execute domestic strategy and expertise across various cloud tools, IT project implementations, technology management, and client support.
• Own and lead initiatives to define, design, and implement IT automation and Dev Ops solutions (CI, CD, and Continuous Testing) using Agile and SAFe methodologies.
• Set up CI/CD systems (e.g., Microsoft Azure Pipelines) and continuously improve existing Dev Ops frameworks.
• Enable security testing/assessment as part of Dev Sec Ops  and retrofit client applications to industry standards and best practices.
• Define branching and merging strategies and implement a centralized branching model.
• Produce and discuss metrics with client SMEs; measure Dev Ops metrics for Build, Code Quality, Test, and Deployments and publish weekly reports.
• Research and develop a unified, configurable Dev Ops dashboard for end-to-end application delivery.
• Bridge gaps across engineering teams for continuous improvement in build and release pipelines and processes.
• Develop detailed project schedules, estimates, resource plans, and status reports for technical projects related to RPA and data support systems.
• Validate digital tools and systems implementation; collaborate with operations and transition teams to drive successful implementations.
• Adhere to Incident, Change, and Problem management processes; automate high-cost operational tasks.
• Monitor crucial financial systems to ensure uptime and act as front-line responder to incidents; improve reliability through data analysis and monitoring improvements.
• Identify issues from monitoring and user feedback and collaborate with software engineering to resolve problems and improve tools and processes.

Education – Bachelor’s degree (Engineering, Business Administration, Finance, Accounting, or related field) with 5 years of progressively responsible post-bachelor’s experience in the job or related occupation. Foreign degree equivalents are acceptable. Position headquartered in Danville, IL with national project site placements and approximately 3% travel. Salary range: $94,723 to $99,459 per year.

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