Spa Attendant

ESSENTIAL JOB FUNCTIONS

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Oversee attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.
• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.
• Work with management to ensure all linen, spa, and fitness inventory are at proper par levels.
• Ensure confidentiality with respect to guest and employee information.
• Assist Spa Attendants and Receptionist with guest experience: answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
• Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes; i.e., special events, holidays, weekends, groups, etc.
• Act as a resource between employees and spa manager to resolve work‑related conflicts. Review and determine appropriate resolution ensuring policy and procedures are consistently followed.
• Handle guests with problems prior to a supervisor intervention.
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Uphold spa décor by maintaining the set‑up and cleanliness of the area.
• Give tours and describe the spa facility to all guests entering the facility.
• Provide beverage service to all guests.