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Job Description & How to Apply Below
* Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
* Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players
* Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits
* Host high limit international and domestic Asian (as well as non-Asian) guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
* Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events
* Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
* Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
* Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team
* Work to utilize transportation resources
* Significant amount of time customer facing; participating in special events and social functions
* Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements
* Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
* Establish, coordinate, and lead both on and off-property VIP events
* Handle difficult guests and situations in a calm, professional and prudent manner
* Empowered with comping authority
* Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
* Respond to and consistently meets the needs of internal clients
* Support and cultivate new ideas and methods to deliver business solutions
* Identify ways to increase efficiencies or improve product or service
* Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
* Keep track of existing products/services and/or progress on new initiatives
* Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events
* Develop skills to handle increasingly complex matters
* Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
* Give consistent, timely and accurate information and finds answer when unsure
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
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