Executive Casino Host - Asian Market

Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players

Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits

Host high limit international and domestic Asian (as well as non-Asian) guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits

Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events

Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs

Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques

Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team

Work to utilize transportation resources

Significant amount of time customer facing; participating in special events and social functions

Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements

Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery

Establish, coordinate, and lead both on and off-property VIP events

Handle difficult guests and situations in a calm, professional and prudent manner

Empowered with comping authority

Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty

Respond to and consistently meets the needs of internal clients

Support and cultivate new ideas and methods to deliver business solutions

Identify ways to increase efficiencies or improve product or service

Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

Keep track of existing products/services and/or progress on new initiatives

Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events

Develop skills to handle increasingly complex matters

Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy

Give consistent, timely and accurate information and finds answer when unsure

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

• High school diploma or GED required
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of Asian culture
• Three to five years experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred)
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal, communication, problem solving and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Neat, professional appearance with excellent personal hygiene
• Must have excellent oral and written communication skills
• Leveraging sales techniques to maximize performance
• Internally motivated to graciously serve, delight and build player loyalty
• Anticipating and listening to customer needs
• Engaging others to succeed
• Applied functional/business knowledge; professionalism, composure, effectiveness

• Must be able to stoop, bend, reach, kneel, twist, grip items
• Must be able to maneuver to all areas of casino
• Must be able to operate in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to respond to visual and aural cues
• Must be able to work in small, shared office space
• Must be able to lift up to 25 pounds
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality…