Customer Service Generalist - Danville

Title: Customer Service Generalist - Danville 04490

State Role

Title:

Admin and Office Spec III

Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DANVILLE CSC

Agency Website: DMV.VIRGINIA.GOV

Recruitment Type: General Public - G

Virginia’s Department of Motor Vehicles (DMV) is seeking a service-oriented professional to serve as a Customer Service Generalist in our Danville Customer Service Center. If you possess strong customer service and cash/credit card handling experience, problem-solving skills, a willingness to learn, and are looking for a career with growth opportunities, we would like to speak with you.

Job

Duties Include:

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success. In addition, we offer a competitive salary, excellent health and retirement benefits, 12 paid holidays per year, paid annual, sick, and family/personal leave, and deferred compensation.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and s, as well as over 8.4 million registered vehicles. In addition,the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Driver’s License:
  Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification:
  Must be 21 years of age and maintain the instructor certification for administering road tests.

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience in document processing, data entry, and maintaining records.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one. When applying for jobs, please ensure your online application or resume is complete, including duties and skills associated with your work experience…