Quality Manager

This vital role to the organization serves as the leader of the tactical quality team, responsible for the day to day quality activities of the company. While managing the Quality Technicians, this position oversees the quality control laboratory activities, ensuring high quality and compliance of the products we provide to our customers. The role is critical in reinforcing the cultural commitment to our Quality Core Value.

• Manage Quality Technicians and Quality Laboratories in all CPS facilities.
• Own and execute all Quality Technician training and advancement of individual careers through leveling and other people building initiatives.
• Assure lab environment is safe for employees through proper equipment maintenance, adherence to procedures and methods, and appropriate safety behaviors.
• Assure Quality Technicians are properly trained and follow safety expectations and rules/policies in all areas of the facility.
• Partner with plant managers and other functional leaders to drive the quality mindset culture of the organization.

• Oversee product release activities and conformance to customer specifications.
• Drive error-free work products (i.e., COAs, data entry, email correspondence) performed by the individual as well as the Quality Technicians, particularly on customer-facing documents and requirements.
• Provide, timely, accurate, and meaningful corrective action responses to customer inquiries and complaints.
• Support customer audits by providing information and access to laboratories, including testing methodologies and data as appropriate.
• Maintain Quality Laboratories in acceptable “audit ready” condition every day.

Provide leadership to the quality and food safety activities by assuring tasks are completed to support business goals:

• Timely and accurate product releases, resolving issues as needed to disposition nonconforming product.
• Managing laboratory testing equipment uptime, reproducibility, and overall reliability.
• Assure activities supporting continued certification of ISO 9001 and FSSC 22000 are completed. This includes (but not limited to): calibrations, internal audits, document control, and change control, as appropriate.
• Partner with Technical Sales/Revenue Team to support new business, specifically in completing Test Method Development activities.
• Participate in other cross-functional teams, focused on bringing performance into alignment with agreed upon metrics while upholding company Core Values.
• Other functions as needed to support the overall business

• Safety incident rate for Quality Technicians
• People Building – growth (leveling) plans in place for all Quality Technicians
• Yield Report Preparation Accuracy (to be further defined)
• Product Release Timing (to be further defined once Job Jacket Right First Time is established)
• Customer Complaint Index