Medical Office Lead Hednricks Pediatrics of Brownsburg and Danville

Overview

Job Summary : Assists in organizing, coordinating, implementing, and supervising activities related to physician practice secretary and Medical Assistants to staff designated in organization chart. Acts as a resource in the absence of the Practice Coordinator or as assigned by the Director of the Practice(s). Responsible for maintaining all practice offices front office or back-office functionality and oversight of the corresponding staff to ensure that excellent customer service for patients as well as operations for the practice are maintained.

Essential Responsibilities:

• Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.
• Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Practice Coordinator.
• Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
• Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above-mentioned responsibilities.
• Responsible for the filing and copying of all patient and non-patient related items and correspondence.
• Provide appropriate feedback to ensure efficient and effective front office functions.
• Proficient in hospital EMR system and all tasks associated with front office job duties per EMR protocol.

• Assists physician in applying splints and dressings.
• Performs and follows through in all indicated orders from physician.
• Assists with sample medications and sample medication logs.
• Arranges and administers any necessary patient testing or admission. Obtains appropriate referrals required. Retrieves test results as needed and notifies patient.
• Assists physician in preparing for minor surgeries and physicals.
• Obtains appropriate consents before all invasive procedures or immunizations are preformed.
• Distributes patient education materials as directed. Assists in patient instruction and ascertains patient understanding regarding treatment and medication usage.
• Performs laboratory tests and treatments as prescribed.
• Assists in maintaining laboratory log.

• Manages and supports the daily operations of the practice secretaries and receptionists or Medical Assistants at all designated locations.
• Represents the department at dedicated public relations, committees, and education affairs as delegated.
• Manages the needs regarding secretary and receptionist or Medical Assistant staffing, schedules, operations, and training with assistance of the practice coordinator.
• Maintains the dedicated area and equipment to a safe level of operation and requisitions repairs as deemed…