Maintenance I​/Janitor

Summary

This position is primarily responsible for assisting the Property Manager and/or the Maintenance Supervisor/III in maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. This position is also responsible for assisting the Property Manager and/or the Maintenance Supervisor/III to anticipate, identify and correct any and all problems involving the property and to help implement procedures that will prevent such problems by performing the following duties.

• Conducts all business in accordance with company policies and procedures, state and federal laws; eg, OSHA, ADA, Fair Housing, etc.
• Documents resolutions to all work orders.
• Performs maintenance and repair tasks. Ensures that all make-ready repairs and services are completed correctly and on schedule.
• Assists in troubleshooting maintenance problems and makes recommendations for correction.
• Assists in the collection of bids and procurement of outside services and/or vendors for contract or repair work.
• Remains available to perform work orders and routine, preventative and deferred maintenance tasks.
• Provides information to be used in work order status reports, documentation of capital improvements and major repairs.
• Assists in keeping grounds neat and free of litter. Rake, sweep, shovel as circumstances warrant.
• Remains aware of the condition of physical property throughout the community and immediately notifies management of any unsafe conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights.
• Maintains accurate records regarding preventive maintenance, work orders (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Assists in scheduling and performing minor and routine maintenance on all appropriate equipment on a regular basis.
• Inspects and maintains all tools in excellent condition and informs management of the inventory status of spare parts and maintenance materials.
• Looks out for any safety hazards, including LBP, asbestos, radon, hazardous spills and workplace safety. Notifies management immediately if safety hazards exist.
• Maintains a "safety first" attitude.
• Ensures all safety equipment is used consistently and appropriately.
• Performs work area clean-up and safety related duties.

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

Intellectual

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Organization

• Cost Consciousness - Works within approved budget; develops and implements cost saving measures.

This job has no supervisory responsibilities.

• Some trade school certificate(s) in HVAC, electrical and plumbing
• Must have valid and appropriate state driver's license and automobile insurance coverage

• Ability to perform duties under pressure and meet deadlines in a timely manner
• Ability to effectively communicate with residents (handle concerns, complaints and issues); vendors; and staff
• Ability to inspect property, grounds and apartments
• Must be able to work in a fast‑paced, multi‑faceted and customer service‑oriented environment
• Must be able to work as a team, interact with others in a professional/pleasant manner and exercise problem‑solving skills
• 0-2 years’…