Technical Support Specialist II – End‑User & Desktop Support; Hybrid

Overview

Salary: $50,000 - $65,000

Schedule:

Monday - Friday, 8:00 AM - 4:30 PM

Build Your Career With Purpose  CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

CCMSI is seeking a Technical Support Specialist II to join our corporate team, supporting 32 branches and over 1,700 employees nationwide. This role is responsible for troubleshooting hardware and software issues, assisting with Active Directory administration, and supporting Windows and Office 365 environments via a ticketing system. The ideal candidate is self-motivated, a team player, and has prior experience in technical support.

Familiarity with Azure and equipment setup/shipping is helpful but not required.

• Troubleshoot and resolve hardware and software issues through a ticketing system.
• Set up and configure laptops, software, and networking equipment for employees.
• Provide Active Directory administration and support for Windows Server environments.
• Assist in managing Microsoft Windows and Office 365 applications.
• Support LAN/WAN network infrastructure and ensure efficient IT operations.
• Collaborate with the IT team to develop and improve internal support procedures.
• Maintain accurate records of technical support requests and resolutions.

What You Need to Succeed

• Technical
  
  Experience:
  
  Prior experience in technical support, troubleshooting hardware/software issues, and working with Active Directory.
• Communication
  
  Skills:
  
  Strong verbal and written communication for working with internal teams.
• Problem-Solving Ability:
  Capable of analyzing and resolving technical issues effectively.
• Self-Motivation:
  Ability to work independently and manage tasks in a fast-paced environment.
• Teamwork: A collaborative attitude to support IT operations across multiple locations.
• Bonus
  
  Skills:
  
  Familiarity with Azure, equipment setup, and shipping processes is a plus.

• 4 weeks of paid time off that accrues throughout the year, plus 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

At CCMSI, outstanding Helpdesk Technician II team members distinguish themselves through technical expertise, accountability, and service excellence. Success in this role is measured by:

• Technical accuracy & troubleshooting quality – diagnosing issues effectively, documenting steps clearly, and delivering reliable resolutions.
• Compliance & process adherence – following IT policies, security standards, and client-specific requirements with consistency.
• Timeliness & workload management – responding to tickets promptly, prioritizing appropriately, and ensuring steady, purposeful ticket progression.
• Customer support & communication – providing proactive updates, setting clear expectations, and delivering a positive support experience to internal and external users.
• Professional judgment & ownership – taking responsibility for outcomes, escalating when necessary, and resolving problems thoughtfully and ethically.
• Cultural alignment – understanding that each service request comes from a real person relying on our support, and delivering solutions with patience, respect, and integrity.

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay. CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

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