Administrative Support III

Overview

Your Opportunity:
At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate information system, on patients, presenting at various entry points of the health system.

Essential functions of the position include obtaining and recording accurate demographic and financial information on patients by interviewing patients, family members and/or care providers, consistently applying Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identity theft, verifying patient eligibility as it relates to healthcare coverage, reviewing Financial Agreement Forms and ensuring forms are completed appropriately, preparing identification labels and identification wristbands and verifying patient’s name and date of birth when applying wristbands, consistently applying best practice as outlined in the Provincial Registration Standards & Practices Manual, and complying at all times with APL / AHS’s Information Privacy & Information Security policies in accordance with Health Information Act (HIA) and other privacy legislation.

This position performs activities which directly support the security, maintenance and integrity of the patient record and may perform other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs and to assist with carrying patient belongings upwards of 20 lbs.

Position Details
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: HIM - Patient Registration
• Primary
  
  Location:
  
  Vermilion Health Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 27-JAN-2026
• Employee Class: Casual/Relief
• Date Available: 23-FEB-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days Evenings, Weekends
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

• Required Qualifications: Completion of Grade 12 or equivalent.

• Medical Terminology: certificate required and testing done prior to interview.
• Typing: Accurate typing speed of 40 wpm required and testing done prior to interview.
• Computer
  
  Skills:
  
  Strong computer skills required.
• Language: Demonstrated proficiency in the English language, both written and oral required.
• Communication: Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills due to high interaction with patients and various disciplines at all levels.
• Work Environment: Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines.
• Independence: Ability to work independently with minimal supervision.
• Shifts: Able to work all shifts as operationally required.

• Education: Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred.
• Experience: Experience in a healthcare or medical office setting is preferred.
• Practice: Experience practicing N-O-D: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.