Assistant Operations Officer

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Location: Danville, CA
Job Type: Full-Time | Exempt | In Office
Salary Range: $65,520 – $76,680 per year

Commercial Bank of California (CBC) is the largest Latino‑owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.

We are a purpose‑driven financial institution committed to building long‑term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact.

The Assistant Operations Officer supports the Operations Manager in overseeing daily operations, security, and procedural compliance to ensure the smooth functioning of centralized services. This role assists in managing branch operations and supervising staff, contributing to the effective coordination of customer service, new accounts, problem resolution, and account servicing. The position involves regular interaction with customers, loan officers, and internal teams, and plays a key role in training staff, planning work schedules, and evaluating staffing needs to maintain operational excellence.

• Manage and provide day‑to‑day coordination for the bank’s operations area, assisting the Operations Manager in supervising and evaluating workflow to ensure a high level of customer service, accuracy, and meeting time deadlines.
• Provide services including escheatment, non‑post items, outgoing wires, ACH support, transit adjustment, research, branch settlement, correspondent bank reconcilement, signature card maintenance, collections, attachments, levies, subpoenas, certifications, etc.
• Control vault cash and maintain proper level of reserve within prescribed bank limits.
• Keep informed on new developments and ideas that would affect operations; exercise control over operations area and establish goals and objectives.
• Guide the formulation, implementation and coordination of operations policies, procedures and activities within the bank.
• Maintain proper operational standards to avoid unnecessary risks and undue exposure.
• Communicate bank policies, procedures and regulations to personnel and ensure compliance and correction of any deviations.
• Perform multiple operations functions in support of the operations department.
• Reconcile balances, clear outstanding balances, respond to inquiries and process specific reports.
• Assist customers with bookkeeping issues related to account balances, monthly statements, check hold, returned items, overdrafts, service charges, stop payments, safe deposit, etc.
• Keep accurate records of all monies involved with receiving and paying transactions.
• Assist customers with complex transactions such as collections and/or exchanges.
• Conduct and review operations certification to ensure accuracy and balancing with proper supporting documents.
• Maintain knowledge of bank policies, procedures and regulations.
• Achieve individual and departmental objectives by establishing and managing priorities to ensure effective and efficient accomplishment of responsibilities.
• Ensure audit reviews are rated above average or better, taking corrective action as necessary when audit standards are not being attained.
• Oversee teller duties and assist line with customer transactions during peak periods.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (or equivalent…