Client Engagement Manager

Client Engagement Manager

Join to apply for the Client Engagement Manager role at Copyright Clearance Center (CCC)

Base pay: $70,000–$85,000 per year. Other compensation: sales/renewals incentives.

• Act as a high‑touch resource to clients, driven through a comprehensive understanding of client and CCC products.
• Develop and execute win‑win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship.
• Maximize account growth by identifying new revenue sources and promoting CCC products and services.
• Analyze and document business problems from the customer perspective, identify trends and recommend solutions based on CCC products.
• Escalation point for handling difficult client issues, high‑severity requests, or issue escalations.
• Advocate for customers to ensure all departments understand their needs and requirements.
• Conduct occasional training with client staff to ensure proper utilization of licenses and supported products.

• 3‑5 years corporate client account management and client retention experience.
• Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities.
• Demonstrated ability to enhance relationships, develop new internal contacts across all levels and cultures.
• Ability to consistently demonstrate innovation and sound judgment when making decisions.
• Exceptional interpersonal and written communication skills, comfortable delivering formal presentations.
• Travel up to 20%.

Will reside within commuting distance of Danvers, MA. Expected to work in the office up to 2 days a week. Work during Eastern time zone hours.

Mid‑Senior level

Full‑time

Business Development and Sales. Industry: Information Services

CCC is a leading information solutions provider to organizations worldwide, advancing copyright and driving innovation through data, AI, and machine learning.

CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

If you need accommodation for any part of the employment process because of disability, please email our HR Department and let us know the nature of your request.