Service & Engagement Team Leader

Join to apply for the Service & Engagement Team Leader role at Target
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Pay range per hour is $24.50 - $41.65. Pay is based on several factors that vary by position, including labor markets, education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member so you can take care of yourself and your family. Eligible team members and their dependents can receive comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more.

Other benefits include 401(k), employee discount, short‑term and long‑term disability, paid sick leave, paid national holidays, paid vacation. For more information, visit .

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in‑store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the check‑ins, guest services, gift registry, pick‑up and drive‑up while ensuring exceptional quality.

• Guest service fundamentals, experience building a guest‑first team culture, and driving loyalty programs.
• Guest engagement; problem solving and resolution.
• Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotion strategies.
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals.
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front‑of‑Store Attendants who strive to exceed guest service expectations.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunities.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities.
• Engage in consistent, meaningful development conversations throughout the critical touch points with the team’s career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest‑centric culture.
• Help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns about a guest’s shopping experience by de‑escalating the situation and ensuring your team understands and feels supported to resolve issues.
• Ensure your team members stay up‑to‑date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest‑centric team.
• Work a schedule that aligns to guest and business needs (including early morning, evening, closing, overnight shifts, holidays and weekends).
• Support and enable team members to deliver pick‑up and drive‑up orders efficiently and accurately.
• Demonstrate a culture of ethical conduct and compliance.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to safety…