Head of Middle Office Transformation - Director

We are looking for a Product Manager at the Director level to lead transformation in Middle Office within Investor Services.

The Transformation Lead - Director is a key role within the Middle Office team who broadly sets the strategy and provides direction, leadership, and budgetary management for the products. This role will support the development of product plans, strategies, and tactics while coordinating business lines through product life cycles, working with the broader Fund Services Management team. The overall objective is to manage and facilitate the planning, development, and execution of the Middle Office Product roadmap focused on operating models, platform redesign, data management, Agentic AI capabilities, vendors, and client needs.

This manager partners with technology and operations to execute the book of work, reports program updates, and ensures that the financial discipline of the business aligns with approved budgets. They assess risk when business decisions are made, uphold compliance with applicable laws, and supervise activity of others to maintain high standards.

• Own, lead, deliver, and manage strategic program roadmap, development, launch, and internal/external marketing to maximize product benefit.
• Oversee performance and risk related to product delivery, client experience, and communication strategies; help the team prioritize, negotiate, and remove obstacles to achieve business results.
• Own client and competitor market research, develop product innovation roadmap, and address product commoditization challenges to create advanced solutions.
• Execute and oversee product development within an agile framework.
• Deploy cutting‑edge technology using various AI frameworks to accelerate time to market and improve operating efficiency.
• Develop, communicate, and coordinate a product roadmap that addresses marketplace needs, new capabilities, and client issue resolutions through innovation.
• Lead innovation by collaborating with external partners and alliances to develop products, manage relationships, and prepare agreements.
• Appropriately assess risk, ensure compliance with laws and regulations, and supervise others to maintain accountability.
• Think through strategic programs and vision; take decisions and be accountable.
• Own the data capability for the business, including the control framework for data quality and delivering a data‑rich, near‑real‑time offering for clients and stakeholders.
• Socialize future‑state vision with all Citi partners and clients.
• Spearhead agile initiatives; dynamically create agile squads, report on Agile release trains, and ensure Program Increments are executed on schedule.
• Partner with the Investor Services transformation team to ensure connectivity, drive, and own budgets for change.
• Drive a data culture across the business and own remediation programs to ensure execution.
• Manage program budgets and financial discipline, ensuring program updates align with approved budgets.

• 10+ years of experience delivering complex data‑rich technology transformations.
• 3–5+ years in managerial roles.
• Deep expertise in Middle Office services and investment operations.
• Extensive knowledge of Order Management Systems (OMS).
• Proven experience implementing AI and ML automation for efficiency and new product capabilities.
• Background in digital assets, DLT‑based trading strategies, and cryptocurrency administration is a benefit.
• Proven record in data integration and client delivery strategy.
• Background in supporting asset‑manager operations.
• Understanding of trade management and settlement servicing.
• Experience with account, fund, and asset performance and client reporting.
• Technical knowledge of IBOR and ABOR management/oversight.
• Ability to work under pressure, manage deadlines, and adapt to changing expectations.
• Proven influence and stakeholder management capabilities across ops, tech, controls, compliance, legal, procurement, risk, and finance.
• Ability to work unsupervised and adjust priorities quickly.
• Consistently demonstrates clear and concise written and verbal communication.
• Proven analytical, problem‑solving, and decision‑making skills.
• Ability to work in a…