Endpoint Services Specialist

Role Organization

Role

Title:

Endpoint Services Specialist

Division - Center - Team:
Service Operations

Reporting to:
Endpoint Services Manager

At Net Cov, we specialize in delivering cutting‑edge IT and cybersecurity solutions designed to protect and optimize the digital infrastructure for the industries we serve. We differentiate ourselves from our competition through our deep and intimate knowledge of our customers’ business.

The Endpoint Services Specialist is responsible for the preparation, deployment, and lifecycle support of endpoint devices across client and internal environments. This role ensures workstations and related endpoint technologies are configured, secured, and delivered according to Net Cov standards and client requirements. Endpoint Services Specialists execute device provisioning, configuration, and refresh activities while maintaining quality, documentation, and operational consistency. The role works closely with Endpoint Services Technical Leads, Service Desk teams, Procurement, and Platform & Automation teams to ensure endpoint deployments are completed accurately and efficiently.

This position plays an important role in maintaining device readiness, supporting endpoint‑related service requests, and contributing to scalable and repeatable endpoint deployment processes.

• Stage, configure, and deploy endpoint devices using standardized deployment processes and tooling.
• Build and provision devices using modern device management platforms (e.g., Microsoft Intune, Windows Autopilot, Jamf).
• Ensure devices are configured according to client‑specific standards, security requirements, and deployment documentation.
• Validate operating system integrity, application availability, and system functionality prior to deployment.
• Coordinate with internal teams to ensure devices are ready for onboarding events, refresh cycles, or client deployments.

• Install and configure operating systems, standard applications, and client‑specific software packages.
• Apply system updates, patches, and security configurations during the deployment process.
• Assist with application installation and configuration troubleshooting prior to device delivery.
• Support application packaging and deployment processes in collaboration with the Endpoint Services Technical Leads.

• Conduct quality assurance checks on endpoint builds to ensure compliance with Net Cov and client standards.
• Identify and resolve configuration or deployment issues prior to device shipment or delivery.
• Document and elevate recurring issues to Endpoint Technical Leads to support continuous improvement of deployment processes.
• Assist in refining endpoint deployment procedures to increase efficiency and reduce failure rates.

• Support asset tracking and documentation for devices staged or stored within the Net Cov warehouse.
• Update asset records and maintain accurate device lifecycle documentation during build, shipment, and return processes.
• Assist with inventory organization, labeling, and device preparation for shipping.
• Ensure proper documentation of device serial numbers, asset tags, and client allocation records.

• Prepare devices for shipment including packaging, labeling, and coordinating delivery logistics.
• Support device return processing, refurbishment preparation, and decommissioning workflows.
• Follow established chain‑of‑custody procedures to ensure secure handling of devices throughout deployment and return processes.
• Maintain organized staging areas for incoming and outgoing equipment.

• Assist Service Desk teams with endpoint‑related support requests and troubleshooting when required.
• Respond to internal tickets related to device builds, configuration adjustments, or deployment issues.
• Escalate complex endpoint issues to Endpoint Technical Leads or the…