Referral and Enrollment Coordinator

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Division:
Early Intervention

Reports to:

Division Director
Pay: $28/hour

Location:

Liberty Tree Mall

Schedule:

Mon-Fri, 8am-4pm

The referral process is the first step in a family’s Early Intervention journey—and it needs to be seamless, accurate, and timely. We’re looking for a Referral and Enrollment Coordinator who thrives on organization, communication, and helping families access services as smoothly as possible.

The Early Intervention Referral and Enrollment Coordinator is responsible for managing all new referrals to the Early Intervention division. This role ensures accurate and timely entry of referral and demographic data into required systems, schedules intake and initial evaluation appointments meeting Department of Public Health (DPH) timelines, verifies initial insurance eligibility, and supports enrollment processes. The coordinator also analyzes referral data to identify trends and issues, providing actionable insights to the Division Director.

Referral Management

• Receive and process all new referrals
• Enter and maintain demographic and referral data into required systems
• Verify insurance eligibility for referrals
• Document insurance details in electronic medical records system and follow up with caregivers for additional information as needed
• Schedule intake and initial evaluation appointments and communicate details to caregivers
• Assign necessary intake and evaluation tasks to staff
• Complete enrollment forms and upload documentation to electronic medical records
• Maintain confidentiality and compliance with HIPAA and DPH regulations and internal policies
• Serve as a liaison between caregivers, clinicians, and administrative staff
• Provide customer service and support to families

Data Analysis

• Track and analyze referral data for trends, bottlenecks, and issues
• Prepare reports for division director
• Recommend process improvements

• Minimum of a high school diploma or equivalent
  • Associate's or Bachelor's preferred
• 2 years of administrative experience in a healthcare or human services division
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite and electronic health records (EHR)
• Excellent written and verbal communication skills

• Join a mission-driven organization dedicated to empowering people with disabilities and strengthening community inclusion.
• Lead initiatives that have a direct, lasting impact on our employees and the individuals we serve.
• Work with a collaborative, compassionate leadership team that values innovation, transparency, and personal growth.
• Competitive compensation and benefits package, including opportunities for professional development and continuing education.
• A workplace culture that prioritizes diversity, equity, inclusion, and belonging
  —and celebrates the difference every person makes.

When you work for Northeast Arc you’re joining a purpose-driven team dedicated to creating inclusive communities for people with disabilities. We’re a diverse workforce united by the common goal of changing lives and discovering abilities for the people we support.

Employment at Northeast Arc is more than just a job — so much more. We are a mission-driven agency committed to changing lives and discovering abilities. Whether it’s the individuals we serve or our employees who support them, we know that each person has a unique set of skills and contributions to make. We value the individual perspectives, cultures and approaches that our employees bring to make us one of the most innovative organizations in human services.

As one of the largest Arcs in the country, positively impacting the lives of 10,000 people in nearly 200 Massachusetts communities and employing over 1,200 people, we offer numerous opportunities for personal and professional growth. It’s our goal as an employer to provide an enriching and supportive environment for our employees and their families.

At Northeast Arc we celebrate our differences in all forms and are committed to creating an inclusive community for our employees and the individuals we serve. Inclusion is our mission, and it informs every aspect of our agency. Northeast Arc’s Race, Diversity, and Inclusion Committee provides educational opportunities to employees and regularly solicits feedback from our workforce in order to make sure diverse backgrounds and perspectives are represented.

Our amazing employees were all drawn to Northeast Arc for different reasons, and bring diverse sets of skills to their jobs. One thing that unites them is their desire to help the individuals we serve reach their full potential. Swipe through the images below to meet some of our employees.