Quality Improvement Director

Are you ready to lead the charge in shaping a culture of excellence and compliance? At Northeast Arc, we believe quality isn’t just a standard—it’s a promise. Join us as our Quality Improvement Director and make a lasting impact by driving innovation, safeguarding compliance, and ensuring the highest level of care for the individuals we serve.

Northeast Arc is seeking a Quality Improvement Director to lead strategic initiatives that ensure compliance, drive continuous improvement, and uphold the highest standards of care and service. This role is pivotal in advancing our Quality Assurance and Performance Improvement Plan (QAPI), overseeing risk management, and serving as the HIPAA Privacy Officer. If you’re passionate about compliance, data-driven decision-making, and fostering organizational excellence, we want to hear from you!

Location:

Danvers, MA

Pay Range: $90, annual

Division:
Quality Improvement

Reports to:

Chief Quality Improvement Officer

Supervises:
Quality Improvement Specialist

• Develop and implement metrics and performance targets to ensure regulatory compliance and best practices.
• Lead quality improvement initiatives that support accreditation, licensing, and certification.
• Serve as HIPAA Privacy Officer, managing privacy programs, policies, and incident response.
• Collaborate with leadership to enforce standards, measure outcomes, and recommend improvements.
• Oversee audits, investigations, and compliance with human rights mandates.
• Chair committees and deliver training programs to support agency standards.
• Collect and analyze data to identify trends and optimize outcomes.

Education: Bachelor’s degree in human services or business/public administration.

Experience: Minimum 5 years in quality/performance improvement and 2 years in a management role.

• Strong knowledge of federal and state regulations (CMS, DPH, DDS, HIPAA, etc.).
• Excellent organizational, communication, and problem-solving skills.
• Ability to collaborate across divisions and manage multiple projects.
• Proficiency in Microsoft Office Suite and EHR systems.

At Northeast Arc, you’ll be part of a mission-driven organization dedicated to empowering individuals and improving lives. We offer a collaborative environment, opportunities for professional growth, and the chance to make a meaningful impact every day.