Medical Receptionist

A leading healthcare organization is seeking a Receptionist to support administrative and front-desk operations at a behavioral health detoxification facility. This role is responsible for creating a welcoming environment, coordinating communication, and ensuring smooth office workflow while supporting both staff and patients.

• A nswer and manage multi-line switchboard, route calls, and take messages
• Greet clients and visitors, notify staff of arrivals, and maintain reception area
• Process client admissions, disenrollments, and documentation
• Coordinate appointments and perform follow-up calls with patients as needed
• Maintain and log medical records, including EMR documentation and incident logs
• Notify clinical staff regarding medication deliveries requiring immediate attention
• Monitor waiting area and elevate concerns to clinical leadership when necessary
• Support general clerical tasks including typing, filing, and correspondence
• Assist with client drop-off procedures following facility protocols
• Provide additional administrative or support duties as assigne d

• High school diploma or GED
• Must have at least 2 years of recent experience in the specialty within the past 2 years.
• Ability to work sensitively with individuals receiving substance abuse treatment
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to maintain confidentiality and professionalism in a healthcare setting
• Comfortable working in a multicultural environment with a strong customer service focus

• Prior experience in a behavioral health or detoxification facility
• Familiarity with EMR systems and medical documentation processes

• None required; administrative or medical office certifications are a plus