Information Technology Support Specialist

Love solving problems and supporting people? Step into a role where you’re the trusted expert clients rely on.

Full Time

Contract to hire

MSP Experience

Technical Support, customer service, remote support, vendor relations

We’re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you’ll serve as the frontline of support—troubleshooting issues, guiding clients through solutions, and strengthening long‑term relationships.

• Provide responsive, high-quality remote IT support via phone, email, and remote tools.
• Deliver excellent customer service and build trust with clients.
• Troubleshoot issues, elevate when needed, and follow through to resolution.
• Support end‑user training and ensure customer satisfaction.
• Collaborate with internal teams, vendors, and partners to stay updated on technologies.
• Uphold company values, culture, and cybersecurity requirements.
• Identify improvements on procedures and practices.
• Escalate application issues to vendors.

• Strong communication and customer service skills.
• Ability to multitask in a fast‑paced environment.
• Professionalism, empathy, and a solutions‑oriented mindset.
• Comfort working independently in a remote role.