Housekeeper, Hospitality ​/ Hotel ​/ Catering

Ability to clean guest rooms, bathrooms and public space in the hotel. May restock carts and mayassist in the laundry department as necessary.

• Attends all training; including safety training sand standard operation procedures as directed by management.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Practices efficient and effective procedures.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Maintains a “can do” and “guest first” attitude at all times.
• Reports any maintenance repairs to maintenance staff.
• Assures requests are made in a timely manner.
• Picks up assignment and room keys daily according to key policy.
  
  Completes and returns check list at the conclusion of each shift.
  
  Returns and signs key in.
• Cleans rom and bathrooms compliant with hotel standards and time guidelines.
• Follows Ecolab Fresh State program to cleaning guest rooms.
• Abides by guidelines for use of cleaning towels and gloves.
• Cleans rooms one at a time.
• Properly stocks housekeeping cart and closets when necessary.
• Abides by all ‘Do Not Disturb’ sings on guest room doors; notifies supervisor of presence.
• Properly identifies sharps and handles appropriately.
• Reports any cleanliness issues not able to be resolved to housekeeping supervisor and/or front desk, maintenance.
• Inspects each room for bed bugs and other unwanted pests.
  
  Follows proper procedure for reporting and reports immediately.
• Reports lost and found items as appropriate; turns in items following shift.
• Is mindful to not make excessive noise in the guest room space.
• Assists in cleaning public areas of the hotel when deemed necessary.
• Deposits trash as necessary or at the end of shift.
• Monitors activity in guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk.
• Maintains appropriate personal contact with customers (both internal and external) including daily interactions with guests.
• Coordinates with housekeeping supervisor daily to ensure guests special requests are met.
• Works to meet or exceed benchmarked scores as it pertains to the housekeeping department.