Medical Practice Patient Representative; Call Center - NHMP Danbury Primary Care - Danbury, CT

Overview

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.

When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance.

We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion.

Medical Practice Patient Representative (Clerical Assistant) - NHMP Danbury Primary Care (Call Center) - Danbury, CT
. Full Time/40 hours per week, Variable 8 hour shifts 7:00am - 7:00pm, Monday - Friday.

• Ensures accuracy of patient s information, including demographics and insurance.
• Performs reception of customers and communicates pleasantly and effectively.
• Answers phones, routes calls, take messages, conveys information, and assures accurate communication.
• Registers, verifies and schedules patient appointments, testing, and referrals.
• Reschedules cancelled, no show, tickler appointments.
• Processes record requests, including the copying, billing, charging and recording.
• Collects co-pays and reconciles moneys for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Completes audits as assigned.
• Performs intake and processing of medical records and other documentation and correspondence via eFax.
• Presents a professional appearance and image.
• Fulfills all compliance responsibilities related to the position.
• Performs other duties as assigned.

• Education:
  
  High School Diploma/GED or equivalent
• Experience:
  
  1 year customer related experience required
• Preferred: 1+ years of healthcare experience

Salary Range: $18.13 - $34.50 Hourly (Based on years of relative experience)

EOE, including disability/vets.

With strong hearts and open minds, we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!