Receptionist, Healthcare

Receptionist – Bupa Dental Care Danbury (34 hours per week)

Join Practice Manager Stacy Webb and her friendly team as a Receptionist at Bupa Dental Care Danbury
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This is a 34-hour per week role with the following working pattern:

• Monday: 9:00 – 17:30
• Tuesday:
  Day off
• Wednesday: 9:00 – 17:30
• Thursday: 9:00 – 17:30
• Friday: 9:00 – 17:00
• Saturday: 8:30 – 13:00

As a Receptionist, you’ll be the welcoming face of the practice, helping patients feel relaxed and cared for from the moment they arrive. At Bupa Dental Care, our reception team plays a vital role in delivering outstanding customer service — greeting patients warmly, managing appointments, handling enquiries, and ensuring the day runs smoothly behind the scenes. This is a varied and rewarding role where you’ll be right at the heart of the practice, supporting both patients and the clinical team.

About The Practice

Bupa Dental Care Danbury is a well-established practice serving the local community, offering a mix of NHS and private treatments. Led by Practice Manager Stacy Webb, the practice is known for its supportive team environment, modern facilities, and patient-focused approach. With a friendly, close-knit team and a loyal patient base, Danbury is a great place to build your career while making a real difference to patients every day.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, we’d love to hear from you.

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through My Healthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental Health Line, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted…