Patient Care Coordinator

Somers Orthopaedic Surgery & Sports Medicine Group has been providing expert diagnosis and treatment of musculoskeletal conditions and injuries in Carmel, Newburgh, Mount Kisco, Fishkill, New York, and Danbury, Connecticut. Somers Orthopaedic Surgery & Sports Medicine Group physicians specialize in all aspects of orthopaedic care. Somers has partnered with Health Plus Management, a Physician Support Organization, to provide best‑class administrative support as they continue to expand their practice.

Health Plus Management currently provides practice management services to 40+ locations in NY, NJ and CT.

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure proper progress of treatment plans
• Educate our patients on treatment plans, practice policies, financial responsibility, etc.
• Schedule the treatment plan of the physicians with the patient
• Track referrals and treatment plans with patient
• Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
• Assist patients with completion of paperwork when necessary
• Respond to patient inquires in a compassionate and timely manner
• Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Ensure the compliance of treatment plans created by the physicians
• Responsible for maintaining confidentiality of personal information (HIPAA compliant)
• Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
• Provide advocacy, information, and referral services to patients
• Act as a back‑up to other team members as needed
• Work closely with the doctor to ensure patient care
• Other duties as assigned

• 1+ years of relevant medical experience, preferred
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
• Knowledge of EMR system(s)
• Strong computer knowledge and windows program including Microsoft word/excel

• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Relaying a sense of compassion to our patients
• Exceptional organizational and time‑management skills - the ability to multi‑task is a must
• Adaptability and flexibility while working in a fast‑paced environment
• Problem‑solving ability and aptitude
• Outcome‑focused, with an ability to work under pressure
• A strong sense of urgency and focus in accomplishing tasks

Schedule: Monday‑Friday, 8:00 am‑4:30 pm
Pay: $21‑$25 per hour

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care