Service Coordinator
Listed on 2026-01-12
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Administrative/Clerical
Office Administrator/ Coordinator, Virtual Assistant/ Remote Admin
Job Description
Analytical and Combustion Systems (ACS) is seeking a skilled individual to take on the role of Service Coordinator at their Bethel-based office. This person would be responsible for managing the logistics of service technicians, both locally and internationally, within a dynamic office setting. Given the nature of ACS's business, experience with commercial and industrial boilers, controls, fuel oil systems, and related equipment would be highly valuable.
The ideal candidate would possess excellent organizational skills, the ability to thrive in a fast-paced environment, and a professional demeanor. They should be adept at coordinating schedules, communicating effectively with technicians and clients, and ensuring that service appointments are efficiently arranged and executed.
If you're interested in this position and believe you have the qualifications and experience ACS is looking for, don't hesitate to apply and become part of their team in contributing to the success of their operations in Bethel, Connecticut.
DutiesInteracting directly with customers to address their service needs, answer inquiries, and provide assistance.
Scheduling and coordinating service visits for technicians to various job sites, ensuring timely and efficient execution of service tasks.
Generating quotes for services requested by customers, detailing the scope of work and associated costs.
Creating purchase orders for necessary equipment, parts, or materials needed for service projects, ensuring proper documentation and procurement.
Generating and sending invoices to customers for completed services, tracking payments, and ensuring accuracy in billing.
Coordinating the procurement and delivery of required parts or components for service projects, ensuring that technicians have the necessary resources to complete their tasks.
Managing a dynamic and frequently changing work calendar and schedule, adapting to new service requests, emergencies, or changes in priorities.
Fielding incoming calls from customers, technicians, and other stakeholders, addressing inquiries, scheduling service appointments, and providing assistance as needed.
Prior experience in a similar role, demonstrating a strong understanding of service coordination processes and requirements.
Capable of managing multiple tasks and priorities simultaneously, efficiently allocating resources and addressing competing demands.
Demonstrating a proactive and positive attitude, with a willingness to take on challenges and find solutions to problems as they arise.
Proficiency in Quick Books or similar accounting software, with the ability to quickly learn and adapt to other software tools used in the role.
Maintaining a high level of professionalism in all interactions with customers, colleagues, and stakeholders, representing ACS in a positive and professional manner.
Openness to learning new processes and procedures, combined with a calm and composed demeanor, especially in high-pressure or challenging situations.
Our team works hand in hand with consulting engineers, building owners, and contractors to design boiler room solutions that ensure a successful new or updated plant.
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