Reservations Agent Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Reservations Agent to join the team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

• Full‑Time
• Shift: Various – must have availability to work nights, weekends, weekdays, and holidays.
• Pay Rate: $23 per hour based on applicable and specialized experience and location.

• Answer all guest calls in a timely manner, extending excellent service and Forbes standards with all guest interactions.
• Effectively coordinate booking room, restaurant, spa and golf reservations; reservation and guest information is complete and entered accurately.
• Use selling strategies to maximize conversion, upsell room accommodations and decrease call abandonment to increase hotel revenue.
• Sales commission incentive available for premium suite bookings and upsell once eligible.
• Maintain extensive knowledge of all hotel features and services including dining outlets, spa offerings, golf details, all room types, rates, special packages, promotions, daily arrivals/departures/room availability and scheduled in‑house group activities.

• Hospitality - Passionate about delivering exceptional guest experience.
• Integrity - Do the right thing, all the time.
• Leadership - Leaders in our industry and communities.
• Teamwork - Team players in everything we do.
• Ownership - Own actions and decisions.
• Now - Operate with a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment.

Waldorf Astoria Monarch Beach Resort & Club

Full‑time

Waldorf Astoria Hotels & Resorts

Call Center and Reservations