Field Service Engineer_Saudi National

Scope and Purpose:

• Provide onsite technical support for Banknote Processing Systems installed at customer premises.
• Ensure high-quality service delivery and establish strong relationships with customer operational teams through technical expertise and reliability.
• Perform maintenance, repairs, cleaning, and general upkeep of intralogistics components, including fault diagnosis and basic troubleshooting, in accordance with contractual obligations.
• Handle and troubleshoot components such as electronics, sensors, motors, PLCs, drives, CAN bus, and Profinet systems.
• Manage mechanical components including rollers, conveyors, belts, and bearings, ensuring optimal performance through regular maintenance and issue resolution.
• Execute software backups and perform system upgrades as required.

Key Result Areas & Responsibilities:

• Perform preventive and corrective maintenance activities on Banknote Processing Systems and associated peripheral equipment.
• Carry out installation and commissioning of G+D products in accordance with project requirements.
• Provide technical support via telephone to assist customers with troubleshooting and issue resolution.
• Document service activities and spare parts usage in compliance with G+D policies.
• Manage spare parts inventory, including ordering and replenishment as needed.
• Deliver first and second-level support by analyzing customer inquiries and reported issues.
• Escalate complex technical problems to third-level support when necessary.
• Maintain regular communication with customers regarding the status of their service requests and the progress of solutions.
• Conduct both in-house and on-site training sessions for users as required.

Job Requirements:

• Bachelor’s degree in Electrical Engineering, Electromechanical Engineering, or a related discipline.
• At least 3 years of full-time experience as a Field Service Engineer.
• Strong practical skills, with a hands-on approach to working with electromechanical systems.
• Proficient in using tools and measurement instruments for diagnostics, maintenance, and repair.
• Excellent technical understanding, with the ability to work independently, under pressure, and with great attention to detail.
• Strong commitment to quality and safety standards, with a proven track record of meeting strict deadlines.
• Ability to interpret electrical schematics and wiring diagrams.
• Familiar with basic mechanics, pneumatic and hydraulic systems.
• Flexible to work in various shifts based on operational requirements.
• Willingness to travel both domestically and internationally as needed.
• Effective communication skills in English.
• Saudi national is mandatory.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

$$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

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